Integral Consulting Services

Sr. Service Now ITSM Implementation Engineer

US-MD-Windsor Mill
# of Openings
Information Technology


Sr. Service Now ITSM Implementation Engineer

Windsor Mill, MD

Ability to obtain a public trust clearance required.


The ITSM Engineer will design, implement and deploy high availability Solutions. You will plan and conduct technical tasks associated with the design, implementation and maintenance of application infrastructure for private on premise datacenter and interface with public cloud environment. The engineer collaborates with technical leadership, system administrators, and business stakeholders to develop ITSM solutions to meet operational goals for high availability, performance, stability, security and cost efficiency.



Summary of Duties & Responsibilities:

  • Your responsibility will be to design solutions and execute on approved plans for a secure, highly available, and efficient cloud environment. Upgrade the current environment to maximize auto-recovery and geographically distributed redundancy.
  • Simplify existing on-premise architecture to expand use of ITSC and ITSM.
  • Transition from existing siloed ITSM solution into an integrated ITSM solutions.
  • Improve system monitoring and alerting to improve incident time to resolution while decreasing false positives
  • Improve systems logging and benchmarking in order to fine tune application Infrastructure and gain better insight into system issues and performance
  • Work with infrastructure and application development teams to improve system delivery
  • Performance through environment upgrades and improvements.
  • Constant review and demo/update systems to support new development and technology initiatives
  • Incorporate new ITSM capabilities using Expedited life cycle process.
  • Participate in 24/7 on-call support rotation


Minimum Qualifications:

  • Education: Bachelor’s degree with a major in Computer Science, Mathematics,

Information Systems

  • Experience:
  • 5+ years’ experience as a ServiceNow Administrator or similar
  • 2+ years as systems design lead
  • ITIL Certfied
  • Linux Operating systems (Solaris, RHEL) required
  • Scripting language: JSON, Perl, or Python
  • Integration of Configuration Management Systems: Salt, Chef, or similar into ITSM.


Required Skills:

System Administration: This is a technical position that requires you to have

ITIL and ITSM Administrator skills.


Communication: The ability to communicate technical ideas to technical and

non-technical stakeholders is critical. Additionally, the ability to document

support procedures will ensure that environments are properly maintained and


Leadership: Collaborative leadership is important to gather technical and

business requirements and build plans that incorporate feedback.

Analytical: You will be required to project the impact of design decisions and

weigh compromises in operational criteria to meet business objectives.




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