Sr. Service Now ITSM Implementation Engineer
Windsor Mill, MD
Ability to obtain a public trust clearance required.
The ITSM Engineer will design, implement and deploy high availability Solutions. You will plan and conduct technical tasks associated with the design, implementation and maintenance of application infrastructure for private on premise datacenter and interface with public cloud environment. The engineer collaborates with technical leadership, system administrators, and business stakeholders to develop ITSM solutions to meet operational goals for high availability, performance, stability, security and cost efficiency.
Summary of Duties & Responsibilities:
System Administration: This is a technical position that requires you to have
ITIL and ITSM Administrator skills.
Communication: The ability to communicate technical ideas to technical and
non-technical stakeholders is critical. Additionally, the ability to document
support procedures will ensure that environments are properly maintained and
Leadership: Collaborative leadership is important to gather technical and
business requirements and build plans that incorporate feedback.
Analytical: You will be required to project the impact of design decisions and
weigh compromises in operational criteria to meet business objectives.