Integral Consulting Services

Customer Service Representative

US-VT-Williston
# of Openings
1
Category
Customer Service/Support

Overview

CUSTOMER SERVICE REPRESENTATIVE

Williston, VT

 

 

Integral Consulting Services is seeking a Senior Customer Service Representative  to support the Homeland Security Investigations Tip Line Call Center Support contract in Williston, Vermont.

 

 

The government requires a minimum of three (3) years of specialized experience to include

performing duties in support of a Contact Center answering and responding to inbound calls or

like complexity is required.  Acceptable specialized CSR experience shall also include:

  • Knowledge of searching databases
  • Knowledge of resolving a wide variety of complex stakeholder issues
  • Knowledge of working on multiple projects simultaneously in a Contact Center environment
  • Knowledge of dealing with a variety of people from varying professional/administrative backgrounds
  • Ability to operate in a high volume contact center environment
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to listen actively to complex information
  • Ability to provide on-the-job training to new CSRs
  • Ability to communicate effectively both orally and in writing
  • Ability to create ad-hoc reports upon demand utilizing available systems
  • Support weekly bi-weekly meetings with CSR
  • Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite

EDUCATION

High School Diploma

 

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