• 1157-Service Desk Lead (Tier 1)

    Job Locations US-VA-Fort Belvoir
    # of Openings
    3
    Category
    Management
  • Overview

    Service Desk Lead  -Tier 1

    Fort Belvoir, VA

    TS/SCI (eligible)

     

    Job Description

     

    • Service Desk Lead will be responsible for the day to day performance of the work,
    • Provide technical support to staff on complex IT issues
    • Maintain and improve quality of the Helpdesk function by participating in the appraisal system, and the Training and Development Plan of staff
    • Represent helpdesk team in cross-functional meetings/reviews
    • Run weekly metric reports to distribute to the government

    Experience and Qualifications

     

    Required -

    • Bachelors’ Degree in Computer Tech
    • 3+ Years’ Experience
    • DoD 8570 IAT II Certified
    • Experience working with DoD help desk systems such as JWICS, NIPR, SIPR, or NSANET environments
    • Experience w Remedy or similar ticketing systems
    • Ability to interact with senior leadership
    • Good leadership and motivation skills in order to help lead and drive a very busy Helpdesk

    Preferred -

     

    • A+ or Network+ certifications a plus as in experience with networking and operating systems (Unix/Linus, Windows)
    • Working knowledge of networks and the interdependencies between networks and the desktop and other user platforms
    • Demonstrable experience of utilizing and applying sound business analysis skills

     

     

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