• Senior Help Desk Senior Support Services

    Job Locations US-Bethesda
    # of Openings
    1
    Category
    Information Technology
  • Overview

    SENIOR HELP DESK SUPPORT SERVICES SPECIALIST

    Bethesda, MD

     

     

    POSITION DESCRIPTION

    • Has a minimum of six years’ experience working in Service Desk operations.
    • Under general supervision, provides Tier 2 support to end users for PC, server, or mainframe applications and hardware.
    • Handles problems that the Tier 1 help desk support is unable to resolve.
    • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
    • Simulates or recreates user problems to resolve operating difficulties.
    • Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

     

    EDUCATION

    • Bachelor’s degree in Management or an IT discipline.

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