• Help Desk Support Services Specialist

    Job Locations US-MD-Rockville
    # of Openings
    1
    Category
    Information Technology
  • Overview

    HELP DESK SUPPORT SERVICES SPECIALIST

    Rockville, MD

     

    POSITION DESCRIPTION

    • Has a minimum of four years’ experience working in Help Desk operations.
    • Under general supervision, provides Tier 2 support to end users for either PC, server, or mainframe applications or hardware.
    • Handles problems that the Tier 1 help desk support is unable to resolve.
    • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
    • Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems.
    • Maintains currency and high level of technical skill in field of expertise.
    • Escalates more complex problems to senior level.

     

    EDUCATION

    • Requires at least a two-year college degree in Information Technology or equivalent.

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