• Help Desk Specialist

    Job Locations US-Bethesda
    # of Openings
    1
    Category
    Information Technology
  • Overview

    HELP DESK SPECIALIST

    Bethesda, MD

     

    POSITION DESCRIPTION

    • Has a minimum of two years’ experience providing support to end users on a variety of issues.
    • Under general supervision, provides Tier 1 support to end users for either PC, server, or mainframe applications or hardware.
    • Identifies, researches, and resolves technical problems.
    • Responds to telephone calls, email, and personal requests for technical support.
    • Documents, tracks and monitors problems to ensure timely resolution.

     

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