HELP DESK SPECIALIST
- Has a minimum of two years’ experience providing support to end users on a variety of issues.
- Under general supervision, provides Tier 1 support to end users for either PC, server, or mainframe applications or hardware.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personal requests for technical support.
- Documents, tracks and monitors problems to ensure timely resolution.
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